Customer Webdesign Team Leader - UK Market
At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.
Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.
Starting 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.
Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?
About the role:
We are now looking for a Customer Webdesign Team Leader - UK Market to hire, onboard, train and manage great people to deliver value to the hospitality industry!
You will be supporting your team to understand the vision and wishes of our clients and translate them into award-winning websites.
As a Customer Webdesign Team Leader at Amenitiz, you will:
- Hire, coach, and manage the Customer Webdesign team for the UK market.
- Work closely with the Webdesign Manager to ensure alignment and target achievement.
- Motivate team members and regularly report on team and individual results.
- Constantly improve the productivity and efficiency of the team by identifying learning and coaching opportunities.
- Keep up with product training, and understand the business value and product vision.
- Monitor daily activity and performance, utilizing your knowledge of the individual with a data-driven approach.
- Proactively look for ways to optimize our current processes, and help us save time that would be better spent helping clients.
About you:
- You have significant experience in a customer-facing role, where you were recognized as a top performer within the team.
- Experience managing a team while daily improving sales KPIs.
- You want to make an impact on our team's lives by providing them support with amazing people management skills.
- You are empathic, caring, and able to leverage those aspects to lead a team.
- You have a continuous improvement mindset, keeping in mind KPIs and finding ways to challenge current processes.
- You have impressive organisational skills and the ability to prioritize and work on multiple tasks.
- You have a creative perspective and a proactive approach.
- You have outstanding communication skills both spoken and written in English (Spanish is a plus).
Sounds fantastic, but why Amenitiz?
We are building a great product:
Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.
We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences in the most simple and easy way you can imagine.
Some of our favorite perks include…
- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- Flexible remuneration: Enjoy saving on restaurants, kindergarten, transport, and training.
- Energetic, fast-growing, and international environment (30+ nationalities).
- One of the hottest start-ups in Barcelona, according to the WIRED
- Eager to be inspired and learn? We will buy any business book you want, while also having a deep library with amazing knowledge to trigger your growth.
- Positive impact on the world: https://noos.global/en.
With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.
If this sounds like the right role for you and you want to be part of a fast growing company with a lot of opportunities then please apply today!
- Team
- Customer Onboarding
- Locations
- Barcelona Office
- Employment type
- Full-time
Barcelona Office
Workplace & Culture
Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.
We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.
About Amenitiz
We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.
Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.
Customer Webdesign Team Leader - UK Market
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