Customer Onboarding Intern (French)
We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.
At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.
Sounds fantastic, but why Amenitiz?
Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!
We are starting 2023 with +250 team members, fostering a culture of positive vibes, and empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.
We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.
Ready to face new challenges?
Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more.
Our software is trusted by over 6,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Are you ready to bring your best and enjoy the ride?
As a Customer Onboarding Specialist at Amenitiz you will:
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- As the next in line after the sale, you will have a direct impact on ensuring client acquisition, by showing and demonstrating the value of Amenitiz for their businesses.
- You will use great product knowledge, pedagogy & empathy skills to ensure client retention and make sure Amenitiz will be the last tool they need !
- You will have a direct impact on customer satisfaction & product adoption, by building great trust and show your expertise of the industry.
- Make sure clients know how to use Amenitiz and help them become product experts themselves.
- Build solid relationships with our customers to limit the churn rate by setting them up for success.
- Ensure optimal use of the solution and look for opportunities to increase revenue per customer by offering relevant cross-selling solutions.
- You have outstanding communication skills, both spoken and written, in French and English.
- You have at least some previous experience in a customer-facing role, handling direct communications with them.
- You are a solution finder rather than a problem solver.
- You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
- Empathy is one of your strongest abilities, you are able to put yourself in the customers’ shoes and actively handle their requests.
- Excellent organisation and coordination skills, you are not afraid to think outside the box for solutions.
Note that our internships are for 6 months minimum
Some of our favorite perks include…
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- Energetic, fast-growing, and international environment (26+ nationalities).
- One of the hottest start-ups in Barcelona, according to WIRED.
- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
- Positive impact on the world: https://noos.global/en.
With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 6.000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.
- Amenitiz HQ
What you'll find at Amenitiz
Some of the best people in Barcelona!
We're confident that we have one of the best teams in Barcelona full of international (20+ nationalities 🌍) and dynamic people!
Employee Stock Options
Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
A great career opportunity!We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
An awesome vibe !We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
Millions of ways to have an impact!From helping our clients succeeded, your co-worker bring their best or champion causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳 https://noos.global/en/brands/Amenitiz
Private health insuranceWe provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Great team, product & challenges
At Amenitiz we are building a team full of passionate and talented people who care to have an impact. We work hard to not only bring in skillful team members, but also ones who are genuinely good people.
Our product serves hoteliers through one intuitive tool, with everything they need in order to provide a wonderful experience to their guest, while making their life easier as well.
We are growing fast and every day we face new exciting challenges which help each of us grow individually and as a team.
We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.
Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.
Customer Onboarding Intern (French)
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