Customer Onboarding Specialist (Italian)
We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.
At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.
Sounds fantastic, but why Amenitiz?
Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!
We are starting 2023 with +250 team members, fostering a culture of positive vibes, and empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.
We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.
Ready to face new challenges?
Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more.
Our software is trusted by over 6,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Are you ready to bring your best and enjoy the ride?
About the role:
One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.
You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.
As a Customer Onboarding Specialist, you will:
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
- Ensure clients know how to use Amenitiz and help them become product experts themselves.
- Build robust relationships with our customers to limit the churn rate.
- Provide our customers with any extra advice requested, always looking to go the extra mile!
- You have outstanding communication skills, both spoken and written, in Italian and English.
- You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
- You have a strong customer orientation and the ability to adapt to each client to provide a personalized experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
Some of our favorite perks include…
- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- Flexible remuneration: enjoy saving your spending on restaurants, kindergarten, transport, and training.
- Energetic, fast-growing, and international environment (26+ nationalities).
- One of the hottest start-ups in Barcelona, according to WIRED.
- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
- Positive impact on the world: https://noos.global/en.
With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 6.000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.
- Customer Success
- Italian Market
- Amenitiz HQ
- Employment type
- Job language
What you'll find at Amenitiz
Some of the best people in Barcelona!
We're confident that we have one of the best teams in Barcelona full of international (20+ nationalities 🌍) and dynamic people!
Employee Stock Options
Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
A great career opportunity!We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
An awesome vibe !We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
Millions of ways to have an impact!From helping our clients succeeded, your co-worker bring their best or champion causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳 https://noos.global/en/brands/Amenitiz
Private health insuranceWe provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Great team, product & challenges
At Amenitiz we are building a team full of passionate and talented people who care to have an impact. We work hard to not only bring in skillful team members, but also ones who are genuinely good people.
Our product serves hoteliers through one intuitive tool, with everything they need in order to provide a wonderful experience to their guest, while making their life easier as well.
We are growing fast and every day we face new exciting challenges which help each of us grow individually and as a team.
We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.
Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.
Customer Onboarding Specialist (Italian)
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