The Customer Onboarding helps our customers set up their account and learn to manage everything about our product.
This is a key touchpoint in our customer journey. We strive to make sure that every customer that goes through our onboarding leaves fully empowered to use our product to solve their needs and get all the value we created for them.
The key to a successful onboarding is first understanding how the customer was running their business, to then be able to explain them how they can do that faster, easier and automatically through our platform.
Keep in mind they are changing the way they run their business, so empathy, active listening and pedagogy are must have skills in an onboarder.